Shipping policy
Where We Ship We currently ship within the United Kingdom only.
Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or bank holidays will be processed on the next working day.
Delivery Options & Timeframes We ship using Royal Mail and Evri. Estimated delivery times once dispatched are:
- Standard Delivery — 3–5 business days
- Tracked Delivery — 2–3 business days
Delivery times are estimates and may vary during busy periods such as Christmas or bank holidays.
Shipping Costs Shipping costs are calculated at checkout based on your order and chosen delivery method.
Tracking Your Order Where a tracked service is selected, you will receive a tracking number via email once your order has been dispatched.
Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at support@kanjade.com and we'll do our best to resolve the issue promptly.
Packaging All KAN JADE orders are carefully packaged to ensure your jewellery arrives safely and beautifully presented.